Every Florida resident has encountered the often unpredictable experience that accompanies engaging a vendor whose credentials are not supported by personal reference. Without the advantage of a positive prior experience, the responsible homeowner (or Condominium Association) needs to explore other resources to ascertain the possible outcome attendant to selecting a previously unknown vendor. Some of the resources that warrant examination before a decision (much less a contract) is finalized are available in this section. Two areas are considered. The first presents useful links to websites that contain information critical to investigating a potential contractor. The second, the Spotlight section, is anecdotal evidence of an actual experience encountered with a particular vendor.